Returns Policy

Thank you for shopping at YI YU NETWORK MEDIA CO., LIMITED. We want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we are here to help.

1. Return Eligibility

You may return most items purchased from our website within 14 days of receiving your order for a full refund, subject to the following conditions:

• Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.
• Items must not be damaged, altered, or soiled in any way.
• Sale items and gift cards are non-returnable.

2. Return Process

To initiate a return, please follow these steps:

1. Contact us at [email protected] within 14 days of receiving your order to request a return authorization.
2. Provide your order number and details about the item(s) you wish to return.
3. Once your return request is approved, you will receive instructions on how to send back the item(s).

Please ensure that the item is securely packed for return shipping. You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., damaged or incorrect item).

3. Refunds

After we receive your returned item(s), we will process your refund within 7–10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

4. Exchanges

If you would like to exchange an item for a different size or color, we recommend that you first return the original item for a refund and place a new order for the desired item.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will provide you with a return shipping label and arrange for a full refund or replacement at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale
• Gift cards
• Underwear, swimwear, or other intimate apparel (for hygiene reasons)

7. Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to reach out to us at:

Email: [email protected]

Thank you for shopping with us. We hope you enjoy your purchase, and we look forward to serving you again!